The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United States : 2 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Please read the information below and the detailed description inside the listing. Please get in touch with me if you have questions or issues with your order. I usually reply promptly, and I am always happy to help.
All canvases are printed COPIES of my paintings (oil or watercolor) - gallery-wrapped canvases (the side edges are printed) with or without external floating frames (you need to choose one of three colors: black, walnut, and white, or version without an extra frame). All canvases are lightweight and ready to hang. The detailed description is inside the listing ("Learn more about this item" button).
Choice of canvases and installation/wall measurement
Please measure your wall before choosing the size. You can choose the size and version of the canvas with or without an external floating frame. Please note that the floating frame version is 1.5 inches larger (please see details inside the listing). Self-adhesive hooks are perfectly sufficient for assembly (not included, hooks on the backside of canvases are mounted). Depending on your monitor settings, colors may appear slightly different on screen than on the actual print. If you need help choosing, don't hesitate to contact me.
Delivery time/production and shipping
Production takes 4 to 7 business days, usually around 5 to 6 business days. My production partner's printing houses are located in the following states: California (gallery wrapped canvases), Colorado (floating frames), New York (all versions), and Texas (all versions). Shipping takes around 5 business days (1 to 7 business days, UPS, GLS, FedEx, and USPS). The whole process takes up to two weeks.
As all canvases are made to order, you only have one hour to cancel your order. After this time, I will not be able to cancel your order at the printing house, and it will be produced and shipped to you. Please measure your wall and consider shopping carefully.
Returns and refunds
A. If your canvas is damaged, defective, or not as described, you don't need to return anything. I will ship you a new canvas or issue a full refund. I only need three good-quality photos, including one showing the entire item (for the complaint department in the printing house). B. Items bought on sale are not returnable, but I will ship you a new canvas or issue a full refund if they arrive damaged, defective, or not as described. C. In the case of lost shipments, I will reship your canvas or issue a full refund.
Please get in touch with me before purchasing. The copies of my paintings are digitalized, so I can digitally change shades, and colors, re-crop, divide, and make other changes. Custom or personalized orders are not returnable, but in case of arrived damaged, defective, or not as described, I will ship you a new canvas or issue a full refund.
Expedited shipping/international shipping/address change
A. I do not offer expedited shipments because they shorten the entire two-week process by only about two days and cost several dozen dollars. I am also unable to deliver on a specific date. B. International shipments are suspended until further notice. We ship to addresses of global freight forwarders. C. Please check the correctness of your address. I can change it up to 24 hours after placing your order in the printing house.
Bonuses and discounts/cooperation/other information
Due to closing our printing house's warehouse, until further notice, all canvases are discounted and not returnable. I invite interior designers to cooperate on preferential terms. Please get in touch with me if you have any questions or concerns.
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